Refund & Cancellation Policy

Last updated: 1.13.2026

We want everything to be simple, clear, and fair — so here’s how refunds and cancellations work.

Monthly Services

WordPress Site Care PLUS provides monthly maintenance and support services. These services involve time, labor, and scheduled work.

Because of this:

• Completed service periods are non-refundable.

• Once monthly maintenance work has been performed, that service month is considered complete.

Cancellations

You may cancel your service at any time by contacting us in writing (email is fine).

Cancellations take effect at the end of the current billing period unless otherwise agreed in writing.

No future charges will be made after cancellation.

Refunds

Refunds are generally not issued for completed work.

However, we believe in being fair — if there’s ever a situation that feels unclear or unusual, we’re happy to talk it through.

Any refund decisions outside of standard policy are made at our discretion.

Failed Payments

If a payment fails or becomes overdue, services may be paused until payment is resolved.

Questions?

If you have any questions about this policy, just reach out:

WP Site Care PLUS

john@studiozerozero.com

Uptime and Performance Monitoring

A healthy website should be available when people need it and feel responsive when they use it. Ongoing monitoring helps catch problems early, often before visitors ever notice.

Your site is regularly checked for availability to confirm it is online and responding properly. If a site becomes unreachable or behaves unexpectedly, it can be investigated quickly rather than discovered hours or days later by a customer.

Because monitoring happens continuously, issues are often noticed before your customers do. This helps reduce disruptions and avoid situations where problems are discovered through missed inquiries or frustrated visitors.

Basic performance indicators are reviewed over time to identify trends. This makes it easier to spot gradual slowdowns, resource issues, or hosting-related problems that may develop quietly.

When performance concerns are identified, clear recommendations are provided without pressure or upselling. The focus is on keeping your site stable, responsive, and reliable in a way that makes sense for your business.

The goal is not to chase perfect numbers, but to keep your site running smoothly and predictably. A fast, stable site builds trust with visitors and helps ensure your website supports your business rather than becoming a distraction.

Security Scans and Monitoring

Security issues often happen quietly, without obvious warning signs. Regular scans help catch problems early, before they turn into serious disruptions.

Your site is protected using a suite of security tools, including Wordfence, one of the most widely used and trusted security tools in the WordPress ecosystem. It continuously scans for common threats such as malicious activity, file changes, outdated components, and known vulnerabilities.

In addition to scanning, a built-in web application firewall helps block suspicious traffic before it ever reaches your site. This adds an extra layer of protection against common attacks, automated bots, and unauthorized access attempts.

Security monitoring runs around the clock. Alerts are sent directly to us if something unusual is detected, allowing issues to be reviewed and addressed quickly, often before they affect your site or visitors.

When needed, recommended fixes are applied to strengthen your site’s security and reduce future risk. This may include cleaning up files, adjusting settings, or applying security updates.

Security is treated as ongoing maintenance, not a one-time setup. The goal is simple: keep your site protected, stable, and running normally, without adding stress or technical noise to your day.

Automated Backups

Regular backups are your safety net. They ensure your site can be restored quickly if something goes wrong.

Your site is backed up on a scheduled basis so that a recent, working copy is always available if needed. This protects you from accidental changes, failed updates, data loss, or unexpected technical issues.

If a problem occurs, backups allow your site to be rolled back to a stable state, minimizing downtime and avoiding costly rebuilds. Instead of starting over, we can restore your site to a known-good version.

Backups are monitored as part of ongoing maintenance to ensure they are completing successfully and remain usable when needed.

The goal is peace of mind: knowing that your site can be recovered quickly and safely if the unexpected happens.

An affordable extra layer of protection from offsite backup options (Amazon S3, Dropbox, Google Drive, etc.) are available by request.

Core, Theme, and Plugin Updates

Keeping WordPress up to date is essential for security, stability, and performance; but updates done carelessly can cause problems. That’s where we come in.

What we update

We regularly update:

WordPress core
Your active theme
Installed plugins

Updates are performed on a consistent schedule to keep your site current without unnecessary disruption.

How updates are handled

Updates are never applied blindly. Each update cycle includes:

Reviewing available updates and known issues
Applying updates in a controlled order
Checking the site afterward to ensure everything is functioning properly

If something looks off, we address it before it becomes a bigger problem.

Why this matters

Outdated software is one of the most common causes of:

Security vulnerabilities
Site errors or white screens
Broken layouts or missing functionality
Plugin conflicts after major WordPress releases

Regular maintenance greatly reduces these risks.

What you don’t have to worry about

No surprise updates in the middle of the day
No “set it and forget it” automation without oversight
No technical jargon or confusing error messages

If something requires attention, you’ll hear from us in plain language. No technical jargon, just plain talk about your website.

How WP Site Care Plus Works

1. Monthly Site Care & Safety Check

Once a month, on your scheduled service day, we carefully go through your entire website and:

Update WordPress, your theme, and all plugins
Run full security and malware scans
Create a fresh backup of your site
Check for anything that looks broken, outdated, or risky

Think of this as a full monthly tune-up and safety inspection for your website.

2. Round-the-Clock Monitoring & Protection

Between your scheduled updates, your site is quietly watched in the background:

We monitor uptime (so we know if your site ever goes offline)
We monitor security activity
If something goes wrong, our system alerts us automatically 24/7

You don’t have to notice problems – we’re notified first.

3. WordPress Core Updates When Released

When WordPress itself releases new updates, we:

Safely apply the update
Check your site for errors or conflicts
Make sure everything still works the way it should

So your site stays fast, secure, and compatible – without you worrying about it.

4. Included Support & Changes

Each plan includes a set amount of hands-on help time that you can use for things like:

Posting new pages or blog posts
Fixing layout or display issues
Adding features or plugins
Small design or content changes
Troubleshooting problems

Need more help than your plan includes?

Just ask! We’ll give you a clear estimate before doing any extra work.